REF: APOLOGIZES FOR WRONG SHIPMENT

Humbly pay for our greetings Mr. Audler. First of every, the Kolbn lodge would resembling to thank you and appreciate you for believe in its products. We verit able-bodied a garner from you claiming that you received the slander despatch and for this we are authentically sorry and our team pass on work towards making genuine that such circumstances volition never happen over again and that you will receive your reproducible product as concisely as possible. In this letter we view put everything in detail for you of what might vex happened to cause the mishap and what we spend a penny d one(a) to remedy the fractures. open faceed find it in your heart go through it.\nFrom the elaborate of your letter, it showed that we sent you a manikin XYZ of Kolbn mountain bike kind of of determine XZY of the same make. every the records in our database obligate shown that the perplex XZY should nurse been sent to you, besides on get on inquiry we realized that one o f our deposit in personnel do an error while loading the burden-that is your XZY model-. alternatively of loading your bike model he mistakenly smashed XYZ, this was as a extend of careless reading, further performance has been taken on him and we have made sure that he never repeats such a mistake again.\n\nOn this remark we have increased and retrained all our docking personnel and whence in front any good is shipped to its final destination, it has to pass several(prenominal) thorough checks and counts before its docked, further more we have change the robustness of our clearing schema such that no goodness can be vindicated from shipment area before the senior sales executive program has signed it off and made sure that the commodity universe docked is well addressed and it is the guests in demand(p) product.\nWe as the Kolbn mountain bike corporation understand the essence of this complaint, the vexation you got after receiving the wrong shipment and the tim e and money you have used to get backward to us; and in disposition to show our sincerity and our deepest apologies caused by this wrong shipment and how overmuch we value you, our dear customer, it was unanimously decided that we would ship the cycle per second model to you free of shipment and courier charges and within one week instead of the median(prenominal) three weeks you will have received your shipment. In summation to that you will get two more years of endorsement for the bicycle. \nWe would like to reassure you that your desired commodity will be sent to you and you will be sure of enjoying the product for a very long time. This is because the follow believes in customer gaiety guarantee. Once you have received the shipment kindly get back to us for confirmation, we highly value your response and your rapture will be ours.\nThe Kolbn Company would like to thank you for bank in its products and for you being able to bear with us at such a time. For further in quiries, customer support and more products please visit our webpage.\nYours Faithfully,\n gross sales Representative.